Skip to Main Content
How do you prefer to bank in today's world?
business product development customer service finance banking customer experience mobile technology financial financial management consumer insights
$1,600
top 50%
140
submissions
DONE
17 months ago
Small pic micheile henderson zvprbbmt8qa unsplash

We are a financial organization striving to meet the ever changing, ever evolving needs of our customers. Today, banking comes in many forms. You can turn to a mobile app, online, over-the-phone, or in-person at a branch for all your banking needs. 

Not only do we want to understand how the COVID-19 pandemic has impacted or influenced your banking behaviors, we also want to learn where banks can improve. 

Please help us understand your preferred method for banking, how we can improve online or mobile banking, and how comfortable you are with sharing information with financial institutions. 

Deliverables

Help us understand banking behaviors and expectations. Specifically, answer the following:

  1. Which of the following is your preferred method for your banking?
    1. Mostly online banking from a computer 
    2. Mostly on my mobile device app (cell phone or tablet)
    3. Mostly at the branch
    4. Mostly by phone for telebanking
  2. Has your preferred method changed because of the pandemic? 
    1. If yes, how so?
  3. Are there certain features that are not available through online or mobile that you would like to have access to? What are they?
  4. Which online or mobile banking features do you use most often?  (or would you use most often if your bank doesn't already have them?) Think of things like depositing checks, tracking spending, paying bills, etc.
  5. What can banks do better from a digital perspective?
  6. Now thinking about privacy, would you be comfortable sharing your personal information with your bank such as bank account balance or credit card balance from other financial services companies? 
  7. Are there any limitations you would expect as a result of sharing your information? (e.g. not selling it to other companies, you decide how it is used, etc.)
  8. Who do you trust with your information? Please list the following in the order you trust starting with the most and ending with the least:
    1. Government 
    2. Social Networks
    3. Banks
    4. Employer
    5. News

    Submissions will be graded on the following criteria:
  • 1-10 Scale
Reward Tiers
Top 10%
will share $1,000
Next 15%
will share $400
Next 25%
will share $200
Actual individual rewards will be based on the total number of eligible solutions.
Leaderboard
$71.40 A Midlands state university
$71.40 Square pic 60 38197 McGill University
$71.40 Square pic 60 cfang21  1 University of Virginia
$71.40 S Kelley School of Business
$71.40 Square pic 60 img 20200412 223905 3 College
$71.40 Square pic 60 images University of South Florida
$71.40 N University
$71.40 Square pic 60 sc364e19102313400 Arizona State University
$71.40 Square pic 60 linkedin picture University of Connecticut
$71.40 R University of Rochester
$71.40 Square pic 60 me George Washington University
$71.40 Square pic 60 cropped1 University of Central Florida
$71.40 P University of Central Florida
$71.40 Square pic 60 img 2512 Johns Hopkins University
$19.00 Square pic 60 a6cab3fa df6c 4e47 b843 27f67e7c5e47 Howard University
$19.00 M
$19.00 Square pic 60 njphotoshootjanelle Liberty University
$19.00 Square pic 60 ismail new2 Drexel University
$19.00 Square pic 60 whatsapp image 2021 08 25 at 10.36.25 am Texas Tech University
$19.00 Square pic 60 matthew gaiser calgary bow headshot  1 Queen's University
$19.00 Y
$19.00 L Mississippi State University
$19.00 Square pic 60 me 2 Nottingham
$19.00 Square pic 60 img 3036 Malcolm X Shabazz High School
$19.00 Square pic 60 9o3a4658 University of California, Los Angeles
$19.00 Square pic 60 head shot Capella University
$19.00 Square pic 60 2 University of Florida
$19.00 A University of Colorado
$19.00 Square pic 60 duolingo default University of Hawaii
$19.00 V