Anonymous Company
|
Next Challenge: What is your idea for bringing more consumers to Cable TV & Video on Demand Services? |
Help us create a seamless new customer experience as an insurance company!
$1,600
top 50%
93
submissions
DONE
16 months ago
As a leading auto and property insurance company, one of our top priorities is providing a seamless and pleasant experience for new customers to get set up with their new policy. We know there is always room for improvement with a complex product like insurance. As such, we want to ensure that we meet our customers’ needs and that we continue to update and streamline our customer experiences.
With this challenge, we would like to hear from your perspective how we can provide the best experience for navigating a new insurance policy. This can range from a variety of ideas such as overhauls of current platforms to smaller, incremental improvements.
Deliverables
- What does the ideal process look like for starting with an insurance provider on a step-by-step basis? This would include anything from signing up with the new provider to getting settled in as a new customer. As you work through this process, here are some following thoughts to consider:
- In detail, what does a “seamless” experience look like for a new customer? Further, what do you feel is the most important part of starting with a new insurance company?
- What modes of contact do you feel would make the most sense during this part of the customer experience (e.g. phone calls, apps, emails, etc.)? Are there specific methods preferred at different steps along the way?
- When starting with a new insurance policy, are there any confusing or difficult to understand parts? How do you think those might be solved?
- Are there any differences in the needs between first-time insurance customers and long-standing insurance customers for getting an insurance policy?
- What can an insurance company do to build trust and provide a supportive experience for new customers?
-
Submissions will be graded on the following criteria:
- 1-10 Scale
Reward Tiers
Top 10%
will share $1,000
Next 15%
will share $400
Next 25%
will share $200
Actual individual rewards will be based on the total number of eligible solutions.
Leaderboard
| $100.00 |
|
ERIKA FERNANDES Mumbai | |
| $100.00 |
|
Hayward Chan University of Toronto | |
| $100.00 |
|
Edwin Okero Egerton university. | |
| $100.00 |
|
Matthew Gaiser Queen's University | |
| $100.00 |
|
Bonginkosi Mabaso | |
| $100.00 |
|
Allan Christopher Puri Far Eastern University | |
| $100.00 |
|
Prathamesh Mayekar Symbiosis International University | |
| $100.00 |
|
Sang Nguyen McGill University | |
| $100.00 |
|
Hayley Dobbs Academy of Contemporary Music | |
| $100.00 |
|
Milo St - | |
| $28.60 |
|
Rita Yip University of Auckland | |
| $28.60 |
|
rusiah biira mildmay institute of health sciences | |
| $28.60 |
|
Edilson Gomes de Lima Ibero American | |
| $28.60 |
|
Penni Lewis Louisiana State University in Shreveport | |
| $28.60 |
|
Sharon Ewanleifoh | |
| $28.60 |
|
Jennifer Miller Walden University | |
| $28.60 |
|
Blessing Shodeinde Olabisi Onabanjo University | |
| $28.60 |
|
asaah atobila | |
| $28.60 |
|
Venkata Chiranjeevi Katta Vignan Institute of Information Technology | |
| $28.60 |
|
Abhishek Mishra Abdul Kalam Technical University, Lucknow | |
| $28.60 |
|
Phillips Staninski University of Chicago | |
| $28.60 |
|
Susantha Wanigaratne Mahatma Gandhi University | |
| $28.60 |
|
Olivia Wendell Honolulu community college | |
| $28.60 |
|
Peterson Murithi | |
| $8.70 |
|
Indra Sejati Academy YKPN Yogyakarta | |
| $8.70 |
|
Karl R Georgia Institute of Technology | |
| $8.70 |
|
JERICHO DUPO University of Santo Tomas | |
| $8.70 |
|
Prithvi Raj Bhupathi RMIT University | |
| $8.70 |
|
Shamiso Chidongo | |
| $8.70 |
|
Patricia Collins | |
| $8.70 |
|
Jacqueline Duong University of California, Los Angeles | |
| $8.70 |
|
Francis Daniel Santia Harvard University | |
| $8.70 |
|
Maisana Ntjie University of Johannesburg | |
| $8.70 |
|
Pablo Santos University of Liverpool | |
| $8.70 |
|
serena Chima | |
| $8.70 |
|
Coreen Musiega University of Nairobi | |
| $8.70 |
|
Diana Hau | |
| $8.70 |
|
Byron Louw Pennsylvania State University | |
| $8.70 |
|
Lori Ianneillo | |
| $8.70 |
|
Jamie Shields New York University | |
| $8.70 |
|
Christian Guest Lancaster University | |
| $8.70 |
|
Harshajyoti Das Bangalore University | |
| $8.70 |
|
Tyler Orden Washington University in St. Louis | |
| $8.70 |
|
Hanni Dian Erwanto Universitas Indonesia | |
| $8.70 |
|
Wayne Watkins | |
| $8.70 |
|
Doris Mutombo | |
| $8.70 |
|
Joshua Y. Ansong UMaT |
Submission questions