Skip to Main Content
Help us create a seamless new customer experience as an insurance company!
Challenge Type: business
top 50%
43 days ago
Small pic krakenimages 376kn isple unsplash

As a leading auto and property insurance company, one of our top priorities is providing a seamless and pleasant experience for new customers to get set up with their new policy. We know there is always room for improvement with a complex product like insurance. As such, we want to ensure that we meet our customers’ needs and that we continue to update and streamline our customer experiences. 

With this challenge, we would like to hear from your perspective how we can provide the best experience for navigating a new insurance policy. This can range from a variety of ideas such as overhauls of current platforms to smaller, incremental improvements.


  1. What does the ideal process look like for starting with an insurance provider on a step-by-step basis? This would include anything from signing up with the new provider to getting settled in as a new customer. As you work through this process, here are some following thoughts to consider: 
    1. In detail, what does a “seamless” experience look like for a new customer? Further, what do you feel is the most important part of starting with a new insurance company?
    2. What modes of contact do you feel would make the most sense during this part of the customer experience (e.g. phone calls, apps, emails, etc.)? Are there specific methods preferred at different steps along the way? 
    3. When starting with a new insurance policy, are there any confusing or difficult to understand parts? How do you think those might be solved?
    4. Are there any differences in the needs between first-time insurance customers and long-standing insurance customers for getting an insurance policy? 
    5. What can an insurance company do to build trust and provide a supportive experience for new customers?

    Submissions will be graded on the following criteria:
  • 1-10 Scale
Reward Tiers
Top 10%
will share $1,000
Next 15%
will share $400
Next 25%
will share $200
Actual individual rewards will be based on the total number of eligible solutions.
$100.00 Square pic 60 dog and cat cuddling cropped ERIKA FERNANDES Mumbai
$100.00 Square pic 60 hc profile pic Hayward Chan University of Toronto
$100.00 Square pic 60 screenshot 20221117 193343 Edwin Okero Egerton university.
$100.00 Square pic 60 matthew gaiser calgary bow headshot  1 Matthew Gaiser Queen's University
$100.00 Square pic 60 img 20221221 201558 611 Bonginkosi Mabaso
$100.00 Square pic 60 pixibay Allan Christopher Puri Far Eastern University
$100.00 Square pic 60 p Prathamesh Mayekar Symbiosis International University
$100.00 Square pic 60 38197 Sang Nguyen McGill University
$100.00 Square pic 60 277787370 10161627662007067 7874903973009042690 n Hayley Dobbs Academy of Contemporary Music
$100.00 Square pic 60 tcyung abstract rabbits with pink flowers on the body as patter f74a58e7 7165 4d28 a398 82351c5e93e4 Dhia Moulahi Contra Costa Community College District
$28.60 R Rita Yip University of Auckland
$28.60 Square pic 60 thumbnail rusiah biira mildmay institute of health sciences
$28.60 Square pic 60 eddy Edilson Gomes de Lima Ibero American
$28.60 P Penni Lewis Louisiana State University in Shreveport
$28.60 Square pic 60 sha Sharon Ewanleifoh
$28.60 Square pic 60 10 31 14 pro Jennifer Miller Walden University
$28.60 Square pic 60 snapchat 1255580821 Blessing Shodeinde Virginia State University
$28.60 Square pic 60 img 20210516 115837 712 asaah atobila
$28.60 Square pic 60 photo Venkata Chiranjeevi Katta Vignan Institute of Information Technology
$28.60 Square pic 60 img 20201117 123037 384 Abhishek Mishra Abdul Kalam Technical University, Lucknow
$28.60 P Phillip Staninski University of Chicago
$28.60 Square pic 60 img 20191006 170436 Susantha Wanigaratne Mahatma Gandhi University
$28.60 Square pic 60 img 0377  2020 03 03 14 50 08 utc Olivia Wendell Honolulu community college
$28.60 Square pic 60 3 p Peterson Murithi
$8.70 Square pic 60 img 20220416 wa0000 Indra Sejati Academy YKPN Yogyakarta
$8.70 Square pic 60 square small Karl R Georgia Institute of Technology
$8.70 J Jericho Dupo University of Santo Tomas
$8.70 P Prithvi Raj Bhupathi RMIT University
$8.70 S Shamiso Chidongo
$8.70 P Patricia Collins
$8.70 J Jacqueline Duong University of California, Los Angeles
$8.70 Square pic 60 img072 2 Francis Daniel Santia Harvard University
$8.70 Square pic 60 1649461933526 Maisana Ntjie University of Johannesburg
$8.70 Square pic 60 mexican Pablo Santos Liverpool
$8.70 S sere