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What does the future of retail look like?
business robotics customer satisfaction operations management supply chain store management creative strategy creative problem solving supply chain management innovation customer engagement idea generation customer relationship management
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12 months ago
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The retail environment for consumer goods is changing at a rapid pace. Automation, robotics, and digital services have become the norm which means consumers expect instant gratification and rapid delivery on top of highly customized purchases.

The Coronavirus pandemic has even further accelerated all the above trends as companies try to adapt to the “new normal” and stay competitive in the market. This has created the term SafeX (health & safety experience) which has become the new CX (customer experience) meaning that customers do not want to linger inside a store any longer than necessary. The pandemic has also created more opportunities for resilien