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Help us create the ideal virtual associate experience
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5 months ago
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A home improvement retailer is exploring ways to help customers make informed purchases in categories they may not be familiar with, and take on home improvement projects/ updates around their home they may have never tried before. We’d like you to help create an offering which both empowers someone to take on a project themselves and provides advice every step of the way. Help create an innovative solution to scale help, knowledge and know-how that will shape home improvement experiences of the future.


1) Thinking about helping customers take on projects, and do things themselves, what would the ideal experience look like? This is your opportunity to be creative. To help you get started, below are a few questions to think about the experience:

  • How would someone engag