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Next Challenge: What is next in talent acquisition?
Help us create the ideal virtual associate experience
business retail sales customer experience ideation innovation customer service skills customer relations customer engagement
top 50%
15 months ago
Small pic summer home tips

A home improvement retailer is exploring ways to help customers make informed purchases in categories they may not be familiar with, and take on home improvement projects/ updates around their home they may have never tried before. We’d like you to help create an offering which both empowers someone to take on a project themselves and provides advice every step of the way. Help create an innovative solution to scale help, knowledge and know-how that will shape home improvement experiences of the future.


1) Thinking about helping customers take on projects, and do things themselves, what would the ideal experience look like? This is your opportunity to be creative. To help you get started, below are a few questions to think about the experience:

  • How would someone engage / get involved / ask for help? (e.g. live assistance, self serve, book an appointment, attend a workshop, etc)
  • What tools should be used? (e.g. text chat, video/ Zoom, Tik-Tok, etc.) What kinds of projects would be best suited for these sessions?
  • Would it be a free or paid service? Explain
  • Who is the ideal person to give this kind of advice? (ex. A contractor or professional, associate from the retailer, product vendor, a combination?)
  • How many different types / services should be offered?

2) What would be the most important features of this kind of a service to get customers using it? What makes this better than any solution that currently exists?

3) Tell us about any positive virtual support experiences you've had with other companies (Outside of customer service for order cancellation). What was the company, and what type of support were they offering?

**NOTE** Solutions will receive a 1-10 score based on how well these three areas are addressed

  1. Scaleability – Can help customers across the country easily
  2. Innovation – A creative solution that sets the retailer apart from competitors
  3. Leverages technology – Leverages tools / tech to help customers

    Submissions will be graded on the following criteria:
  • 1-10 Scale
Reward Tiers
Top 10%
will share $1,000
Next 15%
will share $400
Next 25%
will share $200
Actual individual rewards will be based on the total number of eligible solutions.
$83.30 M antioch
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$83.30 S College of the Holy Cross
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$83.30 S Carnegie Mellon University
$83.30 J University of Central Florida
$83.30 Square pic 60 images University of South Florida
$83.30 V
$83.30 S
$83.30 A University of Toronto
$83.30 Square pic 60 dicservpic Penn Foster
$83.30 P University of South Florida
$23.50 T University of Tennessee
$23.50 Square pic 60 logo attempt University of Toronto
$23.50 Picture?width=160
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$23.50 E University of Ottawa
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$23.50 Square pic 60 chelsea wvusc5m tm8 unsplash University of California, Berkeley
$23.50 V
$23.50 Square pic 60 img 20181003 wa0001 University of Manchester
$23.50 J St. Lawrence College
$23.50 L
$23.50 Square pic 60 img 0044 square Georgia Institute of Technology
$23.50 M
$23.50 N
$6.90 J San Jose State University
$6.90 Square pic 60 img 0377  2020 03 03 14 50 08 utc Honolulu community college
$6.90 R