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How would you troubleshoot as a network engineer?

Network Associates and Support Engineers are faced with complex and unexpected issues on a frequent basis. One of the most important skill-sets for individuals in these roles is troubleshooting.

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Deliverables

Imagine a customer calls in with a problem about their Nexus 5000 Series Switch. Their primary issues stem from the STP on the Nexus 5000.

1. In your own words, describe what STP is. We want a concise, straightforward explanation that proves to us that you understand what STP is doing.

2. How do you start troubleshooting an STP issue? I.e. what is the first question you ask the customer, and what command do you ask them to run?

3. What is one tool or technique you would use to dig deeper and further analyze the issue. Why do you feel this would be successful?

Criteria:
Feel free to reference any research or external sources you used to create your solution.

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This challenge has received 40 submissions
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1500 K University of Missouri - Columbia
1500 S Rochester Institute of Technology
500 Square pic 1276869 10202230268821460 2144410909 o Rochester Institute of Technology
1500 Square pic 10299540 10203293371347747 7647406179627555061 n University of Michigan
500 C University of Illinois
1500 W University of Illinois at Chicago
500 R New York Institute of Technology
500 Square pic 790 10200183361217039 323590350 n San Jose State University
500 N San Jose State University
1500 P San Jose State University
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