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How would you troubleshoot as a network engineer?

Network Associates and Support Engineers are faced with complex and unexpected issues on a frequent basis. One of the most important skill-sets for individuals in these roles is troubleshooting.

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Imagine a customer calls in with a problem about their Nexus 5000 Series Switch. Their primary issues stem from the STP on the Nexus 5000.

1. In your own words, describe what STP is. We want a concise, straightforward explanation that proves to us that you understand what STP is doing.

2. How do you start troubleshooting an STP issue? I.e. what is the first question you ask the customer, and what command do you ask them to run?

3. What is one tool or technique you would use to dig deeper and further analyze the issue. Why do you feel this would be successful?

Feel free to reference any research or external sources you used to create your solution.

This challenge has received 40 submissions
Top 5 share $750 Next 5 share $250
$150.00 K University of Missouri - Columbia
$150.00 S Rochester Institute of Technology
$50.00 Square pic 1276869 10202230268821460 2144410909 o Rochester Institute of Technology
$150.00 Square pic 10299540 10203293371347747 7647406179627555061 n University of Michigan
$50.00 C University of Illinois
$150.00 W University of Illinois at Chicago
$50.00 R New York Institute of Technology
$50.00 Square pic 790 10200183361217039 323590350 n San Jose State University
$50.00 N San Jose State University
$150.00 P San Jose State University
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