Skip to Main Content
Next Challenge: What is next in talent acquisition?
What is your ideal digital banking experience?
business banking customer experience financial financial services financial industry
top 50%
15 months ago
Small pic rodion kutsaev 0vgg7cqtwco unsplash

Last year we turned to the MindSumo community and asked, "What does the perfect banking experience look like?" We learned that financial education, online banking, and spend analytics are some of the most desired features for the ideal banking experience.

Now, we want to learn more about the perfect digital experience

Most of us are pretty comfortable with online banking in this day and age. Whether we're banking from our personal computers or jumping on a mobile app, the digital banking experience has become a familiar one. 

That is why we want to take the digital banking experience to the next level. We want to learn from you! What is the perfect digital banking experience in your opinion? What is it about your current digital banking experience that you wish could be different? What could be better? What new ideas do you have that would enhance the digital experience for customers? 

Share your creative ideas with us! We want you to think creatively and outside-the-box. Think about the world we live in today, the technology available to us, and develop an ideal digital banking experience. 


Tell us your ideas for an ideal digital banking experience. Be sure your solution is feasible with the technology currently available today. Specifically, address the following: 

  1. What does your ideal digital banking experience look like? More specifically, tell us what you would like to be able to do through your digital banking experience?
  2. Would your solution be feasible with the technology currently available today?
  3. What tool or method for accessing this experience do you prefer? 
  4. How would your ideal digital banking experience enhance or improve your financial wellbeing?
  5. What does "financial advice" mean to you? What do you consider to be financial advice?
  6. Are you comfortable receiving financial advice digitally? 
    1. If yes, would financial advice/education be part of your ideal digital experience?
    2. If yes, what would this financial advice look like? Would financial advice be given 100% digitally? Would financial advice be given both in-person and digitally? Something entirely different?
    3. If no, please explain why you are not comfortable receiving financial advice digitally.
  7. What is missing from your current digital banking experience? What could be improved?

    Submissions will be graded on the following criteria:
  • 1-10 Scale
Reward Tiers
Top 10%
will share $1,000
Next 15%
will share $400
Next 25%
will share $200
Actual individual rewards will be based on the total number of eligible solutions.
$62.50 M
$62.50 N
$62.50 Square pic 60 matthew gaiser calgary bow headshot  1 Queen's University
$62.50 H Swarthmore College
$62.50 Square pic 60 img 20180331 103848246 top original
$62.50 S University of Texas at Arlington
$62.50 M
$62.50 Square pic 60 img 0827 University of Hyderabad
$62.50 Square pic 60 flower aesthetic University of California, Irvine
$62.50 Square pic 60 black fox cute California State University, Fullerton
$62.50 Square pic 60 screen shot 2019 06 16 at 5.23.53 pm Queen's University
$62.50 M Gardner-Webb University
$62.50 K
$62.50 Square pic 60 38197 McGill University
$62.50 Picture?width=160
$62.50 Picture?width=160 University of Central Florida
$17.40 S College of the Holy Cross
$17.40 C Georgetown University
$17.40 Picture?width=160 University of Notre Dame
$17.40 Picture?width=160 University of Houston
$17.40 A Midlands state university
$17.40 Square pic 60 e0644820 62be 405c ad20 85e59ca1dace university of wisconsin - madison
$17.40 S University of King's College
$17.40 Square pic 60 109391496 4259876354052739 2459972970337418441 n University anhembi Morumbi
$17.40 R
$17.40 Square pic 60 dsc 0901 Indian Institute of Management - Calcutta
$17.40 Square pic 60 screen shot 2021 04 23 at 10.55.14 am University of Central Florida
$17.40 Square pic 60 img 20181003 wa0001 University of Manchester
$17.40 Square pic 60 4cb3f476 502e 43d2 a582 305e2eb50985 Covenant university
$17.40 V