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How can we attract more Millennial & Gen Z travelers to use our services?
Challenge Type: business
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$1,600
top 50%
199
submissions
DONE
48 months ago

While AAA is most commonly associated with roadside assistance, we have a number of other benefits and offerings available to our nearly 60 million members. One of these offerings is travel services, which include things like assistance with vacation package planning, travel deals, hotel and car rental, and a number of other benefits. 

The Millennial &  Gen Z demographics are especially passionate about traveling, with higher rates of travel than older generations. Since we already know these demographics are interested in travel, our goal for this challenge is to understand how AAA can get more Millennials & Gen Z's to use us for their travel needs.

Deliverables

Before answering the questions below, please familiarize yourself with AAA travel offerings

  1. What things are most important to you when you plan a travel experience?
  2. What solutions (websites, apps, resources, etc.) are you most likely to use when planning a trip?
  3. Using the attached diagram as a guide, tell us where you experience the greatest pain points in your travel 
  4. How would you design your own "travel concierge" that specifically served needs of Millennial & Gen Z travelers? Again, use the attached "travel life cycle" diagram to help frame your answer



    Submissions will be graded on the following criteria:
  • 1-10 Scale
Additional Materials:
Reward Tiers
Top 10%
will share $1,000
Next 15%
will share $400
Next 25%
will share $200
Actual individual rewards will be based on the total number of eligible solutions.
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Submission questions


What is your age?

18-22
23-28
29-35
36+

Are you a AAA member?

Yes
No

How many trips do you typically go on each year?

1-2
3-5
More than 5
452 characters Average: 1686 characters
Your solution must be at least 200 characters long
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