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How can we improve the customer experience of obtaining a mortgage?
business customer satisfaction real estate customer experience customer engagement mortgage homes lending
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34 months ago
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We are only interested in solutions from solvers who have purchased a home and have a mortgage or are planning to purchase a home in the next 12 months and apply for a mortgage and are located in Canada, the United Kingdom, or the United States.

Getting a mortgage can be a combination of stressful, intimidating, confusing, and exhausting, especially for first-time homebuyers. Should you get a fixed rate or an adjustable/variable one? For how long? What will have to be done in person, and what can be done remotely? The questions are seemingly endless.

As a financial services provider committed to our customers, we want to improve this experience. We want to understand what you would change about the mortgage process and how.