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How can we more consistently engage our young customers?
business product development user experience marketing market research banking brand management customer engagement
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69 months ago
Small pic millennial customer

Commerce Bank offers a wide variety of financial services and is ranked in the top ten on Forbes' 2014 list of America's Best Banks. We have a large group of customers between the ages of 18-30 years and are developing a strategy to keep these customers engaged with the bank throughout the coming decades.

One of the biggest obstacles in engaging this group is that they do not communicate in the same way most banks communicate. Emails aren’t read, snail mail doesn’t resonate, and social media is flooded with competing content. As a result, we are frequently thinking about which products are relevant to this demographic, how best to share those products, and lastly where to share them.


Propose a way to successfully engage 18-30 yr. old customers more consistently across a 10-year timeline. Specifically submit answers to the following:

1) Product – What product/feature would you use to engage and provide value to these customers? Feel free to select an existing or new product. We’ve tried savings accounts, credit cards, online banking, online bill payments, gift cards, student loans and money management tools.

2) Messaging – How would you market and position the bank in a novel way?

3) Placement – What strategies would you use to place our brand and product in their every day life?

4) Why – Why do you think your solution is the most effective way to engage this target audience?

[Bonus] Reference a product or brand that used a similar approach and describe how consumers responded.

Things to consider:

- Top ideas will build on consumer behaviors. Preference will be given to novel solutions or creative communication strategies.

- Some banks have a "keep the change" program that allows their members to add the change from each purchase to their savings account- This is a great place to start thinking about your submission: A process or product that is geared toward young customers.

- Your idea should fit in well with the busy, social, digital lives of Millennials

- Get Creative! Simply saying "build an app" or "create a rewards program" is not acceptable. Let us know unique app functions or what special rewards we can offer

    Submissions will be graded on the following criteria:
  • Meets Deliverables
  • Creativity
  • Clarity
Reward Tiers
5 Winners
will receive $150 each
5 Honorable Mentions
will receive $50 each
$150.00 Square pic 60 11071661 1388231878161335 1245726389706509831 o Babson College
$150.00 Square pic 60 img 7331 University of Florida
$150.00 Square pic 60 11130154 1004852249534220 2727675174053426496 n University of South Florida
$150.00 Square pic 60 mindsumo dp University of Florida
$150.00 Square pic 60 brini yacine University of California at Berkeley
$50.00 Square pic 60 graduation Lvc
$50.00 Square pic 60 photo on 05 07 15 at 13.34 Instituto de Empresa
$50.00 Square pic 60 matthew gaiser calgary bow headshot  1 Queen's University
$50.00 Square pic 60 181016 327433200671716 729473666 n Fredonia
$50.00 Square pic 60 img 5860 University of Wisconsin - OshKosh
Submission questions

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