Next Challenge: Tell us why you love MindSumo
How would you improve the insurance claim process for customers?
computer science communication insurance interviews customer experience digital design customer insight applications audio engineering idea generation vehicles digital strategy customer relationship management
See more like this check out our active challenges
$1,600
top 50%
99
submissions
DONE
13 months ago
Small pic allstate 2

When people experience auto or property losses, such as a car accident, they need to communicate the details of what happened to their insurance company in order to file a claim.  We want to make it as easy as possible for customers to tell their 'story' of what happened.  We understand that our customers have just experienced a stressful event and that they want to be able to explain what happened one time in a way that's quick and clear.  

Our current process provides customers with several options to report a claim: call the 1-800 number, contact your agent, or report it yourself using an online application.  The online application feels like completing a form and may limit customers' ability to really tell their story of what happened.  


Deliverables

We want to improve upon our current system so that customers can explain their story of the auto or property loss to their insurance company in a way that is easy, simple, and makes them feel heard.  

Before you answer the deliverables: We recommend talking with your friends or family who may have experienced an auto or property loss so you can learn about the claim process they experienced.  How did they report a claim?  What about the process was easy, and what was difficult?  How would they have liked to explain what happened to them?  

Deliverables:

  1. How should customers notify and communicate their story of what happened to their insurance company?  (ex: channels, technologies, etc.) *Please think above and beyond the traditional methods of reporting a claim.  We are especially interested in digital solutions. 
  2. Describe any specific steps required by the customer when using your method to report a claim. 
  3. How is your idea smooth, easy, and intuitive for the customer?  Keep in mind they have most likely just experienced this loss.

Bonus: Explain how you arrived at your idea. Did you interview any of your friends or family?  

Considerations: We are currently exploring solutions that use photos, video, audio recordings, and vehicle telematics.  We are open to related ideas, but we are also interested in completely new solutions!

    Submissions will be graded on the following criteria:
  • Meets Deliverables
  • Creativity
  • Clarity
  • Adoptive
  • Ease/Simplicity
Leaderboard
Top 10% share $1,000 Next 15% share $400 Next 25% share $200
$100.00 Square pic 60 gate photo Government college of engineering ,Trivandrum,Kerala,India
$100.00 K Georgetown University
$100.00 Square pic 60 img 20171127 wa0003
$100.00 A University of Edinburgh
$100.00 D The Catholic University of America
$100.00 Square pic 60 facebook 20150105 042736 University of Florida
$100.00 Square pic 60 brock Brock University
$100.00 Oj8hlrt9 normal N/A
$100.00 A Kenyatta university
$100.00 Square pic 60 matthew gaiser calgary bow headshot 1 Queen's University
$26.70 Square pic 60 10 31 14 pro Walden University
$26.70 C University of Texas in Austin
$26.70 K Texas A&M University
$26.70 Square pic 60 linkedin1 McGill University
$26.70 2bb1eab35c071043db493710ed77476f normal Tennessee Tech University
$26.70 C Penn Foster
$26.70 S Penn Foster
$26.70 P Georgia Institute of Technology
$26.70 Square pic 60 ahahahaha Yorkville University
$26.70 D Virginia Community College System
$26.70 Picture?width=160 University of Virginia
$26.70 Q University of Ottawa
$26.70 Square pic 60 file photo Penn Foster
$26.70 Picture?width=160
$26.70 V University of California, Los Angeles
$8.00 Square pic 60 ajay pic JAMK University of Applied Science,Finland
$8.00 Picture?width=160 Virginia Commonwealth University
$8.00 Square pic 60 18278775 300478530383888 3363935450335225700 o 1 Liberty University
$8.00 N
$8.00 Square pic 60 17265078 269410500136128 1613200527685755567 n Webster University
$8.00 C Griffith University
$8.00 S California Institute of Technology
$8.00 Square pic 60 nathan University of Lethbridge
$8.00 Square pic 60 01 Indian Institute of Technology - Delhi
$8.00 Square pic 60 img 7778 University of Oregon
$8.00 Square pic 60 screen shot 2017 06 20 at 5.45.05 pm H N B garhwal
$8.00 Square pic 60 gayle
$8.00 Square pic 60 file dec 27 11 42 37 Columbia University
$8.00 Picture?width=160 University of South Florida
$8.00 A
$8.00 Square pic 60 216 4 Institute of Chartered Accountants of India
$8.00 S New Mexico State University
$8.00 G JKUAT
$8.00 Square pic 60 img 3473 North Carolina State University
$8.00 6f3b4ccd307d02f80b7734c57d595f69 normal sussex
$8.00 Square pic 60 165d948f 34f9 465a 89a8 a031dd11d9f9 Moi University
$8.00 Picture?width=160 L.D College Of Engineering
$8.00 Square pic 60 tempimageforsave University of Minnesota
$8.00 E Colorado State University - Global
$8.00 C Pennsylvania State University
Submission questions
Drag and drop photos or image files into your solution 0 characters Average: 1713 characters
    Your solution must be at least 0 characters long