We want to improve upon our current system so that customers can explain their story of the auto or property loss to their insurance company in a way that is easy, simple, and makes them feel heard.  

Before you answer the deliverables: We recommend talking with your friends or family who may have experienced an auto or property loss so you can learn about the claim process they experienced.  How did they report a claim?  What about the process was easy, and what was difficult?  How would they have liked to explain what happened to them?  

Deliverables:

1. How should customers notify and communicate their story of what happened to their insurance company?  (ex: channels, technologies, etc.) *Please think above and beyond the traditional methods of reporting a claim.  We are especially interested in digital solutions. 
2. Describe any specific steps required by the customer when using your method to report a claim. 
3. How is your idea smooth, easy, and intuitive for the customer?  Keep in mind they have most likely just experienced this loss.

Bonus: Explain how you arrived at your idea. Did you interview any of your friends or family?  

Considerations: We are currently exploring solutions that use photos, video, audio recordings, and vehicle telematics.  We are open to related ideas, but we are also interested in completely new solutions!