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Silindile Shongwe
Total Earnings
$4.00
Education
Bachelors Political Science University of the Free State 2013
Experience
Mass Mart
| Cashier
01 Feb 2012 - 31 Dec 2012 South Africa
Tutored 1st year Political Science and Sociology modules in the Humanities Faculty/Unit of Disability. - Contribute to student learning, growth, and advancement; - Demonstrated academic competence in subject area(s); - Show ability to build a curriculum; -Maintained a growth mindset toward student's learning and teaching practices; - Facilitate problem-solving with a curious mind and critical thinking skills; - Serve as a role-model to my students; - Collaborate effectively with student and the lectures to increase student performance; - Invests in the students well-being, health, and safety, physically, socially, and emotionally; -Recognize the relationship between social-emotional learning and academic performance and shows an ability to teach; - Design and facilitate different and personalized learning goals and activities; - Engage students in high-level cognitive activities
University of the Free State
| Tutor
01 Feb 2013 - 01 Dec 2014 South Africa
Tutored 1st year Political Science and Sociology modules in the Humanities Faculty/Unit of Disability. - Contribute to student learning, growth, and advancement; - Demonstrated academic competence in subject area(s); - Show ability to build a curriculum; -Maintained a growth mindset toward student's learning and teaching practices; - Facilitate problem-solving with a curious mind and critical thinking skills; - Serve as a role-model to my students; - Collaborate effectively with student and the lectures to increase student performance; - Invests in the students well-being, health, and safety, physically, socially, and emotionally; -Recognize the relationship between social-emotional learning and academic performance and shows an ability to teach; - Design and facilitate different and personalized learning goals and activities; - Engage students in high-level cognitive activities
National Research Foundation of South Africa
| Research Assistant
02 Feb 2014 - 31 Jan 2015 South Africa
University of the Free State/ Centre for Africa Studies - Assist with experiments and research according to protocols laid out by primary researchers; - Collected and logged experimental data; - Conduct literature reviews; - Collect and analyze data; - Prepared graphs and spreadsheets to portray results; - Created presentation slides and posters to help researchers present findings; - Review print and online resources to gather information; - Check facts, proofread, and edit research documents to ensure accuracy; - Managed and responded to project related emails - Attended area seminars and other meetings as required; - Prepare progress reports; - Provide ready access to all experimental data for the faculty researcher and/or supervisor.
Platinum Life
| Client Care Consultant
01 Sep 2015 - 30 Apr 2018 South Africa
Dec 2017 - April 2018 Team Leader - Offered assistance to customers to ensure they find the right product/service; - Communicate with customers by email, phone, and face-to-face; - Investigate and solve customer problems; some are rather easy, but you will occasionally face a complicated issue; - Refer customers to senior staff when necessary; - Provide customers with refunds; - Creating a new feedback procedure for clients or improving upon the existing model; - Learning about your company’s products/services and remaining up to date with any changes in every department; - Meet with management to discuss possible improvements to the company’s customer service policies and procedures; - Create better modes of operations to make customer service easier for both team members and customers; - Maintain constant direction to team members to ensure that all customer inquiries are rightfully handled on time and in the best way possible to give them satisfaction; - Provide detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes; - Delegate customer service duties to team members to ensure a faster and smoother flow of operation through division of labour; - Serve as the middleman between the organization and the customer service team members to ensure smooth communication and settling of grievances that may arise in the course of work; - Assist with attending to customers that are proving difficult to team members and resolve their complaints; - Ensure that all equipment and appliances needed by the customer team members are available and in good condition to enable smooth flow of operations and customer satisfactions.
Platinum Life
| Senior Recruitment and Training Specialist
01 May 2018 - 31 Dec 2020 South Africa
Promoted from Training to Senior, worked closely with management. Aiding training for new Training Specialist from department. - Identified and developed client/business relationships; - Advised on the most appropriate solution for attracting candidates; - Maintained a candidate database; - Continuously assessing and responding to the needs of each particular client or campaign; - Sourced suitable candidates and briefed them on the opportunities offered by the client/campaign; - Managed the process through the interview to offer stage and beyond for all clients/campaigns; - Offer general CV, interview and career advice; - Conducted orientation to sales processes; - Developed individual coaching plans for trainees; - Provide resources and assistance as required; - Scheduled orientation drive-along with senior representatives; - Providing coaching (skills, sales, objection handling) - Conducted training sessions; - Developed outcome improvement resources (performance reviews); - Analyze sales results reports; working with sales team leaders, supervisors and managers; - Accomplish sales training and organization mission training; - Supports training financial objectives by recommending budget items; controlling costs; - Improves training effectiveness by developing new approaches and techniques; - Develop learning training material and resources on a continuous for quality improvement; - Ongoing training and personal development training to improve trainers skills;
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