Mass Mart
| Cashier
01 Feb 2012 -
31 Dec 2012
South Africa
Tutored 1st year Political Science and Sociology modules in the Humanities Faculty/Unit of Disability.
- Contribute to student learning, growth, and advancement;
- Demonstrated academic competence in subject area(s);
- Show ability to build a curriculum;
-Maintained a growth mindset toward student's learning and teaching practices;
- Facilitate problem-solving with a curious mind and critical thinking skills;
- Serve as a role-model to my students;
- Collaborate effectively with student and the lectures to increase student performance;
- Invests in the students well-being, health, and safety, physically, socially, and emotionally;
-Recognize the relationship between social-emotional learning and academic performance and shows an ability to teach;
- Design and facilitate different and personalized learning goals and activities;
- Engage students in high-level cognitive activities
University of the Free State
| Tutor
01 Feb 2013 -
01 Dec 2014
South Africa
Tutored 1st year Political Science and Sociology modules in the Humanities Faculty/Unit of Disability.
- Contribute to student learning, growth, and advancement;
- Demonstrated academic competence in subject area(s);
- Show ability to build a curriculum;
-Maintained a growth mindset toward student's learning and teaching practices;
- Facilitate problem-solving with a curious mind and critical thinking skills;
- Serve as a role-model to my students;
- Collaborate effectively with student and the lectures to increase student performance;
- Invests in the students well-being, health, and safety, physically, socially, and emotionally;
-Recognize the relationship between social-emotional learning and academic performance and shows an ability to teach;
- Design and facilitate different and personalized learning goals and activities;
- Engage students in high-level cognitive activities
National Research Foundation of South Africa
| Research Assistant
02 Feb 2014 -
31 Jan 2015
South Africa
University of the Free State/ Centre for Africa Studies
- Assist with experiments and research according to protocols laid out by primary researchers;
- Collected and logged experimental data;
- Conduct literature reviews;
- Collect and analyze data;
- Prepared graphs and spreadsheets to portray results;
- Created presentation slides and posters to help researchers present findings;
- Review print and online resources to gather information;
- Check facts, proofread, and edit research documents to ensure accuracy;
- Managed and responded to project related emails
- Attended area seminars and other meetings as required;
- Prepare progress reports;
- Provide ready access to all experimental data for the faculty researcher and/or supervisor.
Platinum Life
| Client Care Consultant
01 Sep 2015 -
30 Apr 2018
South Africa
Dec 2017 - April 2018 Team Leader
- Offered assistance to customers to ensure they find the right product/service;
- Communicate with customers by email, phone, and face-to-face;
- Investigate and solve customer problems; some are rather easy, but you will occasionally face a complicated issue;
- Refer customers to senior staff when necessary;
- Provide customers with refunds;
- Creating a new feedback procedure for clients or improving upon the existing model;
- Learning about your company’s products/services and remaining up to date with any changes in every department;
- Meet with management to discuss possible improvements to the company’s customer service policies and procedures;
- Create better modes of operations to make customer service easier for both team members and customers;
- Maintain constant direction to team members to ensure that all customer inquiries are rightfully handled on time and in the best way possible to give them satisfaction;
- Provide detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes;
- Delegate customer service duties to team members to ensure a faster and smoother flow of operation through division of labour;
- Serve as the middleman between the organization and the customer service team members to ensure smooth communication and settling of grievances that may arise in the course of work;
- Assist with attending to customers that are proving difficult to team members and resolve their complaints;
- Ensure that all equipment and appliances needed by the customer team members are available and in good condition to enable smooth flow of operations and customer satisfactions.
Platinum Life
| Senior Recruitment and Training Specialist
01 May 2018 -
31 Dec 2020
South Africa
Promoted from Training to Senior, worked closely with management. Aiding training for new Training Specialist from department.
- Identified and developed client/business relationships;
- Advised on the most appropriate solution for attracting candidates;
- Maintained a candidate database;
- Continuously assessing and responding to the needs of each particular client or campaign;
- Sourced suitable candidates and briefed them on the opportunities offered by the client/campaign;
- Managed the process through the interview to offer stage and beyond for all clients/campaigns;
- Offer general CV, interview and career advice;
- Conducted orientation to sales processes;
- Developed individual coaching plans for trainees;
- Provide resources and assistance as required;
- Scheduled orientation drive-along with senior representatives;
- Providing coaching (skills, sales, objection handling)
- Conducted training sessions;
- Developed outcome improvement resources (performance reviews);
- Analyze sales results reports; working with sales team leaders, supervisors and managers;
- Accomplish sales training and organization mission training;
- Supports training financial objectives by recommending budget items; controlling costs;
- Improves training effectiveness by developing new approaches and techniques;
- Develop learning training material and resources on a continuous for quality improvement;
- Ongoing training and personal development training to improve trainers skills;