Tutored 1st year Political Science and Sociology modules in the Humanities Faculty/Unit of Disability. - Contribute to student learning, growth, and advancement; - Demonstrated academic competence in subject area(s); - Show ability to build a curriculum; -Maintained a growth mindset toward student's learning and teaching practices; - Facilitate problem-solving with a curious mind and critical thinking skills; - Serve as a role-model to my students; - Collaborate effectively with student and the lectures to increase student performance; - Invests in the students well-being, health, and safety, physically, socially, and emotionally; -Recognize the relationship between social-emotional learning and academic performance and shows an ability to teach; - Design and facilitate different and personalized learning goals and activities; - Engage students in high-level cognitive activities

Tutored 1st year Political Science and Sociology modules in the Humanities Faculty/Unit of Disability. - Contribute to student learning, growth, and advancement; - Demonstrated academic competence in subject area(s); - Show ability to build a curriculum; -Maintained a growth mindset toward student's learning and teaching practices; - Facilitate problem-solving with a curious mind and critical thinking skills; - Serve as a role-model to my students; - Collaborate effectively with student and the lectures to increase student performance; - Invests in the students well-being, health, and safety, physically, socially, and emotionally; -Recognize the relationship between social-emotional learning and academic performance and shows an ability to teach; - Design and facilitate different and personalized learning goals and activities; - Engage students in high-level cognitive activities

University of the Free State/ Centre for Africa Studies - Assist with experiments and research according to protocols laid out by primary researchers; - Collected and logged experimental data; - Conduct literature reviews; - Collect and analyze data; - Prepared graphs and spreadsheets to portray results; - Created presentation slides and posters to help researchers present findings; - Review print and online resources to gather information; - Check facts, proofread, and edit research documents to ensure accuracy; - Managed and responded to project related emails - Attended area seminars and other meetings as required; - Prepare progress reports; - Provide ready access to all experimental data for the faculty researcher and/or supervisor.

Dec 2017 - April 2018 Team Leader - Offered assistance to customers to ensure they find the right product/service; - Communicate with customers by email, phone, and face-to-face; - Investigate and solve customer problems; some are rather easy, but you will occasionally face a complicated issue; - Refer customers to senior staff when necessary; - Provide customers with refunds; - Creating a new feedback procedure for clients or improving upon the existing model; - Learning about your company’s products/services and remaining up to date with any changes in every department; - Meet with management to discuss possible improvements to the company’s customer service policies and procedures; - Create better modes of operations to make customer service easier for both team members and customers; - Maintain constant direction to team members to ensure that all customer inquiries are rightfully handled on time and in the best way possible to give them satisfaction; - Provide detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes; - Delegate customer service duties to team members to ensure a faster and smoother flow of operation through division of labour; - Serve as the middleman between the organization and the customer service team members to ensure smooth communication and settling of grievances that may arise in the course of work; - Assist with attending to customers that are proving difficult to team members and resolve their complaints; - Ensure that all equipment and appliances needed by the customer team members are available and in good condition to enable smooth flow of operations and customer satisfactions.

Promoted from Training to Senior, worked closely with management. Aiding training for new Training Specialist from department. - Identified and developed client/business relationships; - Advised on the most appropriate solution for attracting candidates; - Maintained a candidate database; - Continuously assessing and responding to the needs of each particular client or campaign; - Sourced suitable candidates and briefed them on the opportunities offered by the client/campaign; - Managed the process through the interview to offer stage and beyond for all clients/campaigns; - Offer general CV, interview and career advice; - Conducted orientation to sales processes; - Developed individual coaching plans for trainees; - Provide resources and assistance as required; - Scheduled orientation drive-along with senior representatives; - Providing coaching (skills, sales, objection handling) - Conducted training sessions; - Developed outcome improvement resources (performance reviews); - Analyze sales results reports; working with sales team leaders, supervisors and managers; - Accomplish sales training and organization mission training; - Supports training financial objectives by recommending budget items; controlling costs; - Improves training effectiveness by developing new approaches and techniques; - Develop learning training material and resources on a continuous for quality improvement; - Ongoing training and personal development training to improve trainers skills;